Frequently Asked Questions

Creating an account is simple:

• Download the DojoBrains app from App Store or Google Play
• Open the app and tap "Sign Up"
• Enter your email address and create a password
• Complete age verification (required for safety)
• If under 13, provide parent email for verification
• Set up your learning profile and start taking quizzes!

DojoBrains offers both free and premium features:

• Free Access: Take quizzes with hearts, watch ads to earn more hearts
• Premium Subscription: Unlimited hearts, ad-free experience, advanced analytics, and priority support

You can start with our free tier and upgrade anytime to unlock premium features.

DojoBrains is available on:

• iOS: iPhone and iPad (iOS 12.0 or later)
• Android: Android 6.0 (API level 23) or later
• Web: Any device with a modern web browser

Your progress syncs automatically across all devices.

Age verification is required for your safety and to comply with child protection laws (COPPA):

• 13 and Over: Direct access with privacy consent
• Under 13: Parental email verification required
• Safety: Ensures age-appropriate content and features
• Privacy: Protects your personal information

Our quiz system is designed for effective learning:

• Categories: Math, Science, English, and more subjects
• Difficulty Levels: From beginner to advanced challenges
• Multiple Choice: Choose the best answer from options
• Instant Feedback: Get immediate explanations for each answer
• Progress Tracking: Monitor your improvement over time

The heart system is our way of managing quiz access:

• Hearts Required: Each quiz costs hearts to take
• Earn Hearts: Watch reward ads to earn more hearts
• Premium Users: Unlimited hearts with premium subscription
• Free Users: Limited hearts, can earn more through ads

This system helps us provide free access while supporting the app through ads.

Absolutely! DojoBrains is designed for self-paced learning:

• Take quizzes anytime, anywhere
• Repeat quizzes to improve your scores
• Set your own study schedule
• Access quizzes 24/7
• Track your progress and achievements

Yes! You'll receive various rewards:

• Score Tracking: Monitor your performance over time
• Achievements: Unlock badges for milestones
• Streak Counter: Track your daily learning consistency
• Progress Reports: Detailed insights into your learning
• Leaderboards: Compare your performance with others

For children under 13, parental verification is required:

• Email Verification: Parent receives verification email
• Account Approval: Parent must approve child's account
• Monitoring Access: Parents can monitor child's progress
• Safety Controls: Parents can manage child's learning experience
• Data Protection: Child's data is protected under COPPA regulations

Parents have access to comprehensive monitoring:

• Progress Reports: See quiz scores and learning progress
• Time Tracking: Monitor how much time is spent learning
• Subject Performance: Identify strengths and areas for improvement
• Safety Settings: Control what content your child can access
• Data Export: Download your child's learning data anytime

Yes! We prioritize your child's safety and privacy:

• COPPA Compliance: Full compliance with child protection laws
• Data Encryption: All data is encrypted and secure
• Parental Consent: Required for all data collection
• Safe Environment: No inappropriate content or interactions
• Data Control: Parents can export or delete child's data anytime

Premium features include:

• Unlimited Hearts: Take unlimited quizzes without restrictions
• Ad-Free Experience: Learn without interruptions
• Advanced Analytics: Detailed progress reports and insights
• Priority Support: Get help faster with premium support
• Exclusive Content: Access to premium quiz categories

Upgrading to premium is easy:

• Go to your profile settings
• Tap "Upgrade to Premium"
• Choose your subscription plan (monthly, yearly, or lifetime)
• Complete payment through your app store
• Enjoy unlimited access immediately!

Yes, you can cancel your subscription at any time:

• No cancellation fees
• Access continues until the end of your billing period
• Easy cancellation through your app store settings
• You can resubscribe anytime to regain premium access

You can still use DojoBrains for free:

• Heart System: Take quizzes using hearts
• Earn Hearts: Watch reward ads to earn more hearts
• Basic Features: Access to all quiz categories and features
• Progress Tracking: Monitor your learning journey
• Community: Connect with other learners

Try these troubleshooting steps:

• Check your internet connection
• Clear app cache and restart the app
• Update the app to the latest version
• Use the "Forgot Password" feature if needed
• Contact support if issues persist

Quiz loading issues can usually be resolved by:

• Checking your internet speed (minimum 1 Mbps recommended)
• Updating the app to the latest version
• Restarting the app and trying again
• Checking if you have enough hearts to take the quiz
• Ensuring you're logged in to your account

If you're not receiving the verification email:

• Check your spam/junk folder
• Make sure you're using the correct parent email address
• Wait a few minutes for the email to arrive
• Try requesting a new verification email
• Contact support if the issue persists

To improve app performance:

• Close other apps running in the background
• Restart your device
• Update the app to the latest version
• Check your device storage (ensure at least 100MB free space)
• Connect to a stable Wi-Fi network

We prioritize your privacy and data protection:

• Data Encryption: All data is encrypted and secure
• COPPA Compliance: Full compliance with child protection laws
• GDPR Compliance: European data protection regulations
• DPDP Compliance: Indian data protection regulations
• Parental Controls: Parents have full control over child accounts

Yes! You have full control over your data:

• Data Export: Download your learning progress and achievements
• Data View: See what information we have about you
• Data Update: Modify your personal details anytime
• Data Deletion: Permanently delete your account and data
• Privacy Controls: Adjust what data we collect and how we use it

When you delete your account:

• Complete Deletion: All your personal data is permanently removed
• Server Cleanup: Data is deleted from our servers
• Local Cleanup: All local app data is cleared
• No Recovery: Account deletion cannot be undone
• Confirmation Required: You must type "delete" to confirm

We offer multiple support channels for privacy concerns:

• Email Support: support@dojobrains.com
• Parental Support: parents@dojobrains.com
• Data Protection Officer: dpo@dojobrains.com (for EU residents)
• In-App Help: Use the help section within the app
• Website: https://dojobrains.com/contact